Thank you for purchasing from www.childsafedolls.com! We are committed to providing you with high-quality products and a pleasant shopping experience. If you are not satisfied with the product after purchase, we will sincerely provide you with a refund service. Here are our refund terms:
Refund application time
You can apply for a refund within 7 days from the date you received the product. Please make sure to submit your refund application within this period.
Refund conditions
The product applied for a refund must meet the following conditions:
The product is unused and keeps the original packaging and labels intact.
The returned product should be accompanied by proof of purchase (such as an invoice or order confirmation email).
Some customized products (such as dolls with personalized names) are not eligible for refunds.
Refund process
Please contact our customer service team through our customer service email or website to submit a refund application and explain the reason for the refund.
We will process and confirm the refund within 2 working days after receiving your application.
The refund will be refunded to your original payment method, and the processing time may vary depending on the bank or payment platform.
Shipping costs
Shipping costs incurred during shipment are not refundable unless there is a quality problem with the product or the wrong goods are shipped.
Non-refundable items
The following items are not eligible for refunds:
Used or unpacked items
Any customized or personalized products
If you have any questions during the return process, please feel free to contact our customer service team and we will serve you wholeheartedly. Thank you for your understanding and support, and we look forward to your continued choice of our cloth dolls!